Lost and found is a hotel-wide operational challenge that affects nearly every department, including housekeeping, security, operations, and the front desk. Items are left behind in all guest areas, making efficient retrieval a complex task. Traditional lost & found systems, which operate in silos, often worsen the problem, resulting in increased workload and operational costs. Software and data often remain disconnected from core systems, such as housekeeping and PMS platforms, slowing communication and delaying the return of items to their rightful owners.
To truly “solve” the lost and found puzzle and prioritize returning items before guests leave the premises, it’s essential to integrate staff onto a common platform that connects with the tools they already use.
Take Alice, for example. Many hotel staff, especially housekeeping, rely on this platform. Housekeeping staff are typically the first to discover lost items in rooms. With an integrated solution, they can use the Alice mobile app to instantly photograph and create a lost & found ticket.
This is where BOUNTE comes in. This ticket and photo are automatically routed to BOUNTE, where its AI engine instantly recognizes and logs the item.
Why is this so important for quick returns?
- Immediate Logging: The items are accurately cataloged and searchable the moment it’s found.
- Faster Response: Any hotel staff member with BOUNTE can immediately respond to guest inquiries.
- Proactive Matching: BOUNTE’s AI can automatically match the item with an existing claim, prompting a swift response.
This inclusion of housekeeping staff is critical. Without integration, items might not be logged until the end of the day, often after the guest has departed, leading to costly and inconvenient shipping. Traditional lost and found software providers often benefit from this scenario, as shipping is their primary source of revenue.
BOUNTE’s integration with Alice and PMS systems goes even further. With a simple click, the platform can connect reservations and guest information to incoming packages. This enables proactive delivery to the front desk upon arrival or even pre-departure delivery, significantly enhancing the guest experience.
By empowering staff to log items into the lost & found using the software they already use daily, hotels can create a more collaborative and efficient approach to this operational challenge, leading to happier guests and smoother operations.
