Leaving no stone unturned: Finding new revenue and cost savings in unexpected places
ACCORDING TO numerous reports, and behavior, consumers often make reservation choices based on a hotel’s environmental report card. Put another...0
Putting Digital CX at the Heart of Your Hotel
Do you believe your hotel offers a digital customer experience? More importantly, do your guests? In today’s Digital Experience...
Understanding the Advantages of AI in Hospitality
Most of us have some familiarity with Artificial Intelligence (AI), but the technology is a lot more than...
Be Sure Your Hospitality Trifecta – The “Pre,” “Stay,” and “Post” – is a Winner
Be Sure Your Hospitality Trifecta – The “Pre,” “Stay,” and “Post” – is a Winner During my career in...